We understand that choosing school-holiday childcare can be confusing, so we have provided answers to some of the most common questions parents have when booking with SuperCamps. If the answer to your question is not provided below, please contact our Customer Service Team via Live Chat or on 01235467300, as they are happy to help.
For a child to be eligible to attend SuperCamps they must be at least 4 years old by 1st September of the current academic year and therefore in Reception at school. 4 year old children who are in Nursery/Rising Reception are not eligible to attend*.
*We offer places to under 4s at select sites:
Glenesk School - 2 years and up (ONLY for children who attend this venue)
Northwood College for Girls - 3 years and up (open to public)
The Beacon Nursery - 3 years and up (ONLY for children who attend this venue)
Kingshott School - 3 years and up (open to public)
St Mary’s Preparatory Nursery School - 3 years and up (ONLY for children who attend this venue)
St Swithun’s School - Pre-school Ages 3 and up (3 year old ONLY for children who attend this venue)
To book places at these camps please contact SuperCamps directly at 01235 467300 or email@example.com.
We run camps throughout the school holidays (Half Term, Easter, Summer and Christmas), although these vary for each camp. We also offer term-time wraparound care at a handful of venues through our SuperClubs. Please check individual venue pages to see specific dates.
At SuperCamps, we understand that children can feel nervous or shy, especially if it is their first time coming to camp. It is important that each child enjoys their day and makes friends, so we provide staff with training to ensure that they welcome children and support their integration into the group. Ofsted reported that SuperCamps staff make a huge effort to get to know individual children and in turn, the children clearly feel welcome, settled, and happy to engage.
Making a Booking
We accept all Childcare vouchers. Please see our Childcare Vouchers Page for more information.
We are aware that your childcare requirements may change and therefore, we offer a “SuperFlex” option at checkout.
For just £4 per day, our SuperFlex product allows you to change or amend your booking including the removal of days, for any reason including illness. You will be entitled for a credit of the full amount of the days removed (minus the £4 per day SuperFlex charge).
Please note any claim for credit through SuperFlex must be made within 4 weeks of the date in question.
For more information, please read our Terms & Conditions.
The cost for extended care is £6.50 for each end of the day (8am to 9am or 5pm to 6pm). Additional charges will be required if you do not collect by 6pm (see terms and conditions for further details).
Wear and bring…
Food and Drink
Do not bring…
Each season we have different Themes of the Week so children can always enjoy new activities on camp. In addition to arts & crafts, sports and games, there are also Festival Activities which will visit camp on selected days during our Summer season.
Every child is unique and we recognise that some children prefer art and other creative activities. In order to ensure that all children are active throughout the day, we incorporate a variety of active and fun games that emphasize play and imagination. As such, many children forget that they're doing sport and enjoy these sessions.
If for any reason your child is unable to attend camp, please contact either your camp manager or Head Office to report the absence. To ensure infection or illness is not brought on to camp, we ask that children please stay at home for the full duration of their illness, and for 48 hours after their last symptom occurs.
We offer the option of adding Illness Protecting to your booking, meaning you can claim back any missed days due to illness as a credit on your account. To make a claim, please fill out our IPS Form.
During the day children have two 20 minute breaks and a 30 minute lunch break, during this time children are encouraged to sit down and recharge. In addition if children feel tired during an activity, staff can incorporate additional breaks and/or quieter side line activities. Younger children have two sessions a day (Golden Time & Time for me) where they can enjoy a quieter time in their base room with their Instructor.
After 6pm, late pick-up fees are charged at £20 for every 15 minutes to cover the additional staffing cost.If you think you might be late to collect your child, please let your camp manager or Head Office know as soon as possible.
SuperCamps operates a zero-tolerance policy on discrimination, bullying and persistent poor behavior of any kind, irrespective of any special needs. If you would like to raise a concern, please speak to your camp manager or contact customer services on 01235 467300.