Information for Parents
This page covers all information parents need to know prior to booking with SuperCamps and on-camp arrival. If you have any further questions, please contact via email@example.com or call 01235 467300.
Wear and bring…
- Comfy clothes for an active day, including practical shoes (i.e. trainers) and clothes you don’t mind getting dirty.
- An apron or shirt for creative activities.
- Swimming costume and towel.*
- For sunny weather:
- sun hat, suitable clothes and sun cream (ensure the latter is applied prior to arrival – we will then advise/assist your child in reapplying throughout the day unless you advise us otherwise).
- Warm comfortable clothes including a jacket/coat and jumper for cool weather.
- During our Summer season, Wednesday is SuperSoak day, where children participate in water-based activities (weather permitting) for an optional £1 donation to our current charity partner, KidsOut. This is the fun and happiness charity helping to give amazing and positive experiences to disadvantaged children to help support them becoming future member of our society and workforce. If you would like to donate to this fabulous cause, please drop £1 in the charity box at registration or there will be a text number so you can also donate in this growing cash-less world!
*swimming takes place where venue facilities allow.
Food and Drink
- Healthy and balanced packed lunch, plus additional snacks for break times/extended hours.
- Refillable drinks bottle (all children will be advised to keep this filled throughout the day).
- Please provide ice packs during hot weather as we are unable to provide refrigeration facilities.
- SuperCamps does not have a ban on nuts or any everyday food or drinks. However, the we may ask parents to avoid nuts (or other foods) in packed lunches if children with allergies are on camp.
Do not bring…
- Mobile phones or any other electronic equipment.
All non-approved electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager box, which will be locked and secured at all times. Parents/Guardians are required to contact the Camp Manager if they wish to speak with their child during camp.
- Other valuables.
SuperCamps cannot be held responsible nor can they compensate if items get damaged or go missing.
Our standard hours for all camps and courses are 9am to 5pm and all standard prices are based on these hours. We also offer extended care between 8am to 9am and from 5pm to 6pm at an additional cost.
Extended care times may vary depending on venue.
Extended care must be booked in advance with morning, afternoon or combined options available.
The cost for extended care is £5.00 for each end of the day (8am to 9pm or 5pm to 6pm). Additional charges will be enforced if you do not collect by 6pm (see terms and conditions for further details).
From the minute our doors open until the very last child is picked up, every day at SuperCamps is filled to the brim with action, adventure and fun. From the energetic to the creative, from the classics to the unusual, your child can expect to take part in around six engaging activities each day. Our philosophy when it comes to activities is to ensure every session is bursting with energy and fun. We also want children to try things they wouldn’t normally get to do, learn some new skills in the process and go home tired and happy after each day. You will also be able to see what your child is doing by viewing the timetable at the registration area when you sign your child in on camp.
Can children choose their activities?
Early Years Children follow a structured timetable based on staff and parent feedback and created in line with the areas of learning outlined in Ofsted's EYFS.
Children aged 6+ years, follow a semi-structed schedule, which allows for periods in which the group can collectively decide on a chosen activity.
With new themes each season and a different timetable every day, children's on-camp experiences are always unique.
Highlight activities at no extra cost...
Much-loved highlight activities such as Pedal-Karts(8+), Swimming(4+) and Archery-Tag™(8+) are periodically available at selected venues at no extra charge. If you would like to ensure that your child visits on selected dates, please check with our Customer Service Team to find out when highlight activities will be available.
Free-choice activities run during the extended hours.
SuperCamps requests that parents be punctual in dropping off and collecting children. We also request that parents inform Head Office/Camp Manager when a child will be absent due to illness and other unforeseen circumstances. If no prior notice is given, the Camp Manager will attempt to contact parents in the case of absence.
- Parents are asked to tell Head Office/Camp Manager if their child is going to be absent and ask them to provide a reason i.e. they are sick.
- We ask parents to contact at the beginning of the day.
- Parents can ring or text the camp manager or call head office to inform us if their child is not attending.
- If a child doesn’t attend the camp for their sessions, the camp manager or head office would be responsible for contacting the parent to find out the reason why.
- We would speak to the parent personally.
- If there is no reply and the child does not come to the camp, we would refer to our Safeguarding and Child Protection Policy as the welfare of the child is a priority.
Please see full Terms and Conditions for details on changing and cancelling bookings.
We accept all Childcare vouchers. Please see our Childcare Vouchers Page for more information.
Unfortunately, illness is one of those things you cannot predict. SuperCamps understands this and offers an Illness Protection Scheme for just £2.00 extra per child per day. If you purchase the scheme you will be entitled to a credit on your account if your child is unable to attend camp due to illness or injury.
- Illness Protection Scheme must be added to an order no later than 28 days before the start of camp.
- Any claim made under the Illness Protection Scheme must be made within 4 weeks of the first date of illness on completion of our Illness Protection Scheme form.
- Ideally claims should be supported by a doctor’s note in order to obtain a credit. If this is not possible then SuperCamps accept self-certification for illnesses where the claim is for 3 days or less.
- If parents opt not to take the Illness Protection Scheme there is no credit or refund available in case of illness/injury.
Want to make a claim? Fill in the IPS Claim Form online here.
The cost for extended care is £5.00 for each end of the day (8am to 9am or 5pm to 6pm). Additional charges will be required if you do not collect by 6pm (see terms and conditions for further details).
The SuperCamps ethos ensures that children will make new friends on camp. As we group children together by age, children of the same age are likely to be in the same group.Although there is no guarantee that friends - or siblings - can always be placed together, especially if they differ greatly in age. Please be aware that we put the children in groups based on dates of birth, not school years. 4 and 5 year olds cannot be moved up an age group due to being on the Ofsted Early Years Register.
If you have a grouping request, we ask that you email our Customer Service team at least 10 days before the first day of your child's camp at firstname.lastname@example.org. We will endeavour to meet these requests as best as possible. Please ensure you provide us with your child’s name and the camp they will be attending.
See below for groupings information.
FAQs - www.supercamps.co.uk/FAQs
The camp experience is all about making new friends, getting to know other children and trying out new experiences with the superb SuperCamps staff who care for the children. Due to the process used to do camp groupings, we cannot guarantee that a whole group of friends will be together, however we will endeavour to ensure that a child with friends at the camp does not find themselves in a group where they do not know anyone.
Please email our Customer Service team at email@example.com if you have a grouping request. Please ensure you provide us with your child’s name and the camp they will be attending.
For Multi-Activity, we divide the whole camp into crews containing similar-aged children each week. This ensures we can run great activities and team games with children of similar ages and interests and they can make loads of new friends.
How many children are in each crew?
On Multi-Activity, we aim for ratios of 1:8 for children aged 3-5, 1:14 for ages 6-7 and 1:15 for ages 8 and over.
The ages in each crew will depend on the age distribution across the whole camp which can change from venue to venue and from week to week. Sometimes we might have a dedicated crew for each age and sometimes we will group different ages together, it does depend on how many children we have on camp on each day. Please note that we put the children in groups based on dates of birth, not school years.
For Rise Cookery courses we aim for maximum ratios of 1:12 across all age brackets.
LEGO® Play we aim for ratios of 1:16 across all age brackets.
Where possible, we try to leave a few spaces for any childcare emergencies you may have. Check availability and book online as normal.
Please print off and take your booking confirmation with you when dropping off your child to ensure a speedier sign-in.
Children need to bring a packed lunch with extra snacks for break times and a refillable drinks bottle. Children have an hour for lunch: the first 30 minutes is spent eating with friends and instructors, and then there’s another 30 minutes to run around, play games, or chill out. We also have two 20-minute breaks – one in the morning and one in the afternoon – during which the children can enjoy their snacks. Lunch and breaks are fully supervised and children are encouraged to eat all of their lunch.
All SuperCamps venues are Ofsted registered and therefore comply with all welfare and learning and development requirements. Not only can you rest assured that the staff caring for your children are fully vetted, but also our high standards are delivered at each venue for your peace of mind. Our policies and procedures are regularly updated to ensure we meet all necessary requirements and the welfare of the children in our care always takes priority.
Our Multi-Activity camps are on the Early Years Register for the 4 and 5 year olds and the Voluntary Register for our aged 5+ children. Specialist Courses are on the Voluntary Register.
Each of our venues has a separate registration and a unique registration number. This number will be required if you need to set up childcare vouchers with us, give feedback or view previous inspection reports.
At the start of each week, children are assigned to their Colour Point Team. Points are awarded by instructors throughout the week for team spirit, positive contribution, good sportsmanship, helpfulness and many other factors.
To end the week with a bang, all the crews come together on Fridays to join their Colour Point Teams for the last two sessions of the day. Together they complete a set of fun and friendly team games and challenges to kick-start the weekend. The Early Years children do their very own Friday Fun Challenge suited to their age.
We accept payment via the following methods:
There is no charge for a debit/credit card payment. Please note, we do not accept American Express.
We accept all types of childcare vouchers.
If you have accumulated credit from a past booking, you will be required to call our Customer Service Team to book and use this form of payment.
Vouchers can be redeemed online or by phone. You will need the 4-digit reference number and they will need to be redeemed by the date stated on the individual voucher. The voucher number must be quoted at time of purchase. Valid on our Multi-Activity Camps, for the standard 9am-5pm only. Extended care can be purchased separately. All places are subject to availability. One voucher equals one day and cannot be exchanged for money or used on sales merchandise. This voucher is not transferable and non-refundable. Free place day is subject to the standard SuperCamps terms & conditions
SuperCamps has thorough Policies and Procedures required for the efficient and safe management of our camps, aimed to promote the welfare, care and learning of the children who attend. All Policies & Procedures reflect the statutory guidance in “keeping children safe in education” published in September 2018 by Department for Education. If you would like to read the full Policies and Procedures manual, please click - Policy and Procedures 2021
SuperCamps are committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS will be required. SuperCamps believe that all staff need to be vigilant and act on any concerns they may have regarding the welfare of the children they are working with. If any member of staff has any suspicions about the treatment of a child, or actions of an adult, they must immediately raise it, either to the SuperCamps DSL team, local authority safeguarding services or the police. Please see the full SuperCamps Safeguarding Policy here.
It is part of our commitment to the health and safety of all children attending our camps, that each season high standards of hygiene and cleanliness are regulated and upheld in line with current NHS and Government updates and advice.
We would like to reassure all parents that existing control measures are in place on camp, ensuring that children are encouraged to maintain good personal hygiene and that appropriate sanitary provisions are available to all. Please refer to our illness and infection policies and procedures for further details.