01235 467300

Information for parents

This page covers all the information parents need to know before booking with Super Camps and sending your child to camp. If you have any further questions, don't hesitate to email us on info@supercamps.co.uk or call 01235 467300.

Hours of operation

Our standard hours for all camps and courses are 9am to 5pm and all standard prices are based on these hours. We also offer extended care between 8am to 9am and from 5pm to 6pm.

Extended care times may vary at a couple of venues.

You will need to purchase extended care at time of booking and will have the option to select care at either or both ends of the day.

The cost for extended care is £5.00 for each end of the day (8am to 9pm or 5pm to 6pm). Additional charges will be enforced if you do not collect by 6pm (see terms and conditions for further details).

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Activities

From the minute our doors open until the very last child is picked up, every day at Super Camps is packed full to the brim with action, adventure and fun. From the energetic to the creative, from the classics to the unusual, your child can expect to take part in around six engaging activities each day. Our philosophy when it comes to activities is to ensure every session is bursting with energy and fun. We also want children to try things they wouldn’t normally get to do, learn some new skills in the process and go home tired and happy after each day. You will also be able to see what your child is doing by viewing the timetable at the registration area when you sign your child in on camp.

Can children chose their activities?
The under-6s follow a timetable put together by us, based on our experience and knowledge of what works best for this age group and the feedback we’ve received on which activities they love the most.

For children aged 6 and over, there are many new activities in the Go Discover, Go Play and Go Create afternoon schedule. From 1.30pm, children will be able to choose from a shortlist of activities they’d prefer to do.

With a different timetable every day, camp remains fresh, whether your children are new or returning to us for a day, week or the whole season.

Extra activities... at no extra cost!
Our much loved motor quads (ages 7+), swimming (4+) and archery (ages 8+) are also available at appropriate camps at no extra charge - visit your camp page to see what’s available at your local venue. We do not guarantee your child will be doing these activities every day – please check out the timetable at the registration area on camp.

Free-choice activities

Free-choice activities run during the extended hours.

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Attendance

Super Camps ask parents to be prompt in bringing their child to camp and collecting them at the end of the day. Parents are also asked to inform Head Office/ Camp Manager when a child is not attending the camp due to illness and other circumstances. The Camp Manager will contact parents to find out why the child has not been at the camp when booked in for that day.

  • Parents are asked to tell Head Office/Camp Manager if their child is going to be absent and ask them to provide a reason i.e. they are sick.
  • We ask parents to contact at the beginning of the day.
  • Parents can ring or text the camp manager or call head office to inform us if their child is not attending.
  • If a child doesn’t attend the camp for their sessions, the camp manager or head office would be responsible for contacting the parent to find out the reason why.
  • We would speak to the parent personally.
  • If there is no reply and the child does not come to the camp, we would refer to our Safeguarding and Child Protection Policy as the welfare of the child is a priority.
Changes to bookings

Please see full terms and conditions for details on changing and cancelling bookings.

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Charity

Our official charity is the Rainbow Trust, which supports children suffering from terminal illness. Every Wednesday during the summer is Super Soak day, where children get to throw wet sponges at a member of Super Camps staff for an optional £1 donation. Simply drop your donation into the charity box at registration.

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Childcare vouchers

Super Camps accepts all childcare vouchers as a form of payment for bookings. If you accumulate your vouchers monthly, and wish to send them to us after you have made a payment with a card you can. All we ask is that you get them to us by the end of September 2017 for camps running over February, Easter, May Half Term and Summer.

Super Camps accepts childcare vouchers from all providers and would be happy to set up with new providers at any time. To do this please call our Customer Service team on 01235 467300.

Childcare voucher companies with Super Camps account codes

   Accor / Edenred

   P527842

   Care-4

   36438844

   Computershare

   007847327

   Imagine / Co-op

   85000007

   Kids Unlimited

   1966

   Sodexo

   130467

We accept all childcare vouchers, for example:

Step 1: Make your booking

Step 2: At payment stage choose ‘pay with childcare vouchers’

Step 3: Fill in your childcare voucher provider’s name

Step 4: After your booking contact your childcare voucher provider and quote your booking reference number.

Please note: If you are booking less than 14 days in advance of the Monday of the booking week you require and wish to use childcare vouchers you will be required to pay on your credit/debit card to secure the booking. We will then reimburse you the childcare voucher amount when we receive them; this applies for both paper and electronic vouchers. Both forms of voucher can take up to three working days from the date we receive them to clear into our account.

For more information about childcare vouchers and other forms of employer-supported childcare, including their factsheet 'Help with childcare costs for working parents' visit the 'Parent Information' section of Daycare Trust’s website.

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Extended care

The cost for extended care is £5.00 for each end of the day (8am to 9pm or 5pm to 6pm). Additional charges will be required if you do not collect by 6pm (see terms and conditions for further details).

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Family tax credits

As Super Camps is an Ofsted registered provider, those parents who qualify for Family Tax Credits can claim back a percentage of the cost of their booking. For more information visit www.hmrc.gov.uk/taxcredits

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Fast-track registration

To save time on your first morning we have a "Guide to Fast-Track Registration” which contains details of the documents that we need you to complete. Simply print and fill out in advance and you will be in and out of registration in no time! But don't worry, these forms will also be available on arrival if you do not get the chance to complete beforehand. Download the forms below:

1. Administration of Medicine Form.pdf

2. Anaphylactic Reactions Consent Form.pdf

3. Child Information Form.pdf

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Friday challenge

At the start of each week, children are assigned to their Colour Point Team. Points are awarded by instructors throughout the week for team spirit, positive contribution, good sportsmanship, helpfulness and many other factors.

To end the week with a bang, all the crews come together on Fridays to join their Colour Point Teams for the last two sessions of the day. Together they complete a set of fun and friendly team games and challenges to kick-start the weekend. The Early Years children do their very own Friday Fun Challenge suited to their age.

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Friend requests
The Super Camps ethos ensures that children will make new friends on camp. As we group children together by age, children of the same age are likely to be in the same group. Please speak to our Customer Service team if you have any questions. Although there is no guarantee that friends - or siblings - can always be placed together, especially if they differ greatly in age. Please note 4 and 5 year olds cannot be moved up an age group due to being on the Ofsted Early Years Register. See below for groupings information.

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Groupings

For Multi-Activity, we divide the whole camp into crews containing similar-aged children each week. This ensures we can run great activities and team games with children of similar ages and interests and they can make loads of new friends.

How many children are in each crew?

On Multi-Activity, we aim for ratios of 1:8 for children of 3, 1:12 for ages 4–5, 1:16 for ages 6-9 and 1:20 for ages 10 and over.

The ages in each crew will depend on the age distribution across the whole camp which can change from venue to venue and from week to week. Sometimes we might have a dedicated crew for each age and sometimes we will group different ages together, it does depend on how many children we have on camp on each day. Please note that we put the children in groups based on dates of birth, not school years.

For RAW Adventure and A Passion For…Food courses we aim for maximum ratios of 1:12 across all age brackets.

A Passion For... Super Science we aim for ratios of 1:15 across all age brackets.

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Illness Protection Scheme

Unfortunately, illness is one of those things you cannot predict. Super Camps understands this and offers an Illness Protection Scheme for just £2.00 extra per child per day. If you purchase the scheme you will be entitled to a credit on your account if your child is unable to attend camp due to illness or injury.

  • Illness Protection Scheme must be added to an order no later than 28 days before the start of camp.
  • Any claim made under the Illness Protection Scheme must be made within 4 weeks of the first date of illness on completion of our Illness Protection Scheme claim form.
  • Ideally claims should be supported by a doctor’s note in order to obtain a credit. If this is not possible then Super Camps accept self-certification for illnesses where the claim is for 3 days or less.
  • If parents opt not to take the Illness Protection Scheme there is no credit or refund available in case of illness/injury.

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Last minute bookings

Where possible we try to leave a few spaces for any childcare emergencies you may have. Check availability and book online as normal.

Please print off and take your booking confirmation with you when dropping off your child to ensure a speedier sign-in.

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Loyalty scheme

You will accumulate loyalty points for every camp and workshop you book: every £1 you spend earns 10 points. Every time you reach 7,500 points you can redeem £30 against your booking.

Points can be redeemed via phone and when booking online.

See full terms and conditions for further details.

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Lunch and breaks

Children need to bring a packed lunch with extra snacks for break times and a refillable drinks bottle. Children have an hour for lunch: the first 30 minutes is spent eating with friends and instructors, and then there’s another 30 minutes to run around, play games, or chill out. We also have two 20-minute breaks – one in the morning and one in the afternoon – during which the children can enjoy their snacks. Lunch and breaks are fully supervised and children are encouraged to eat all of their lunch.

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Ofsted

All Super Camps venues are Ofsted registered and therefore comply with all welfare and learning and development requirements. Not only can you rest assured that the staff caring for your children are fully vetted, but also our high standards are delivered at each venue for your peace of mind. Our policies and procedures are regularly updated to ensure we meet all necessary requirements and the welfare of the children in our care always takes priority.

Our Multi-Activity Camps are on the Early Years Register for the 4 and 5 year olds and the Voluntary Register for our aged 5+ children. A Passion For… and RAW Adventure Camps are on the Voluntary Register. 

Each of our venues has a separate registration and a unique registration number. This number will be required if you need to set up childcare vouchers with us, give feedback or view previous inspection reports. Click here to view a list of the Ofsted numbers.

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Payment types

We accept payment via the following methods:

  • Debit/Credit Card

There is no charge for a debit/credit card. Please note we do not accept American Express.

  • Childcare Vouchers

We accept all types of childcare vouchers.

  • Loyalty Point Redemption

Every time you book you are rewarded with Loyalty Points. These can then be redeemed against future bookings, terms and conditions apply.

  • Credit

If you have accumulated credit from a past booking you will be required to call our Customer Service Team to book and use this form of payment.

  • Free day

Vouchers can be redeemed online or by phone. You will need the 4 digit reference and they will need to be redeemed by the date stated on the individual voucher.

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Policies & Procedures

Super Camps has thorough Policies and Procedures required for the efficient and safe management of our camps, aimed to promote the welfare, care and learning of the children who attend. All Policies & Procedures reflect the statutory guidance in “keeping children safe in education” published in July 2015 by Department for Education.

Download Super Camps' Policies and Procedures

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What to bring and what not to bring to camp
Multi-Activity

Download the Multi-Activity checklist

Wear and bring…

  • Comfortable clothing for an active day; including practical shoes (i.e. trainers) and clothes you don’t mind getting dirty
  • An apron or shirt for creative activities
  • Swimming costume and Towel*
  • For sunny weather:
    • a sun hat and suitable clothes for warm weather
    • sun cream – please ensure this is applied in the morning before arrival on camp – we will then advise/assist your child in reapplying during the day (unless you advise us otherwise)
    • For cooler weather: warm comfortable clothes including a jacket/coat and jumper
  • Wednesday is Super Soak day, where children can throw wet sponges at a member of staff for an optional £1 donation to the Rainbow Trust, a charity focused on supporting children suffering from terminal illness. If you would like to donate to this fabulous cause, please drop £1 in the charity box at registration..

*Swimming takes place where venue facilities allow.

Food and Drink

  • A healthy and balanced packed lunch
  • Additional snacks for break times/extended hours
  • Refillable drinks bottle (all children will be advised to keep this filled throughout the day)
  • Please provide ice packs during hot weather as we are unable to provide refrigeration facilities
  • Super Camps does not have a ban on nuts or any everyday food or drinks. However, the company may ask parents not to include nuts (or other foods) in packed lunches if there are children on camp with allergies.

Do not bring…

  • Money
  • Mobile phones or any other electronic equipment
    All non-approved electrical devices are prohibited on camp. If found children will be asked to place the device in the Camp Manager box which will be locked and secured at all times. Parents/Guardians are required to contact the Camp Manager if they wish to speak with their child during camp.
  • Other valuables

Super Camps cannot be held responsible nor can they compensate if items get damaged or go missing.

RAW Adventure

Download the RAW Adventure checklist

Wear and bring…

  • Comfortable clothing for an active day outdoors; including practical shoes and clothes you don’t mind getting dirty
  • Some days it may be necessary to wear long  trousers, please see your RAW Manager for details (no need for first day)
  • For sunny weather:
    • a sun hat and suitable clothes for warm weather
    • sun cream – please ensure this is applied in the morning before arrival on camp – we will then advise/assist your child in reapplying during the day (unless you advise us otherwise)
    • For cooler weather: warm comfortable clothes including a jacket/coat and jumper (lots of layers are better than one thick one)
    • For wet weather: 2 pairs of shoes or trainers and socks, as well as a warm top, a waterproof and trousers.
  • For rainy/cold weather:
    • Quick drying fabrics- fleece is ideal
    • Thermal base layer or equivalent
    • Waterproof trousers
    • Waterproof jacket
    • Warm Hat
    • Gloves
    • Scarf

Food and Drink

  • A healthy and balanced packed lunch
  • Additional snacks for break times/extended hours
  • Refillable drinks bottle (all children will be advised to keep this filled throughout the day)
  • Please provide ice packs during hot weather as we are unable to provide refrigeration facilities
  • Super Camps does not have a ban on nuts or any everyday food or drinks. However, the company may ask parents not to include nuts (or other foods) in packed lunches if there are children on camp with allergies.

Do not bring…

  • Money
  • Mobile phones or any other electronic equipment
    All non-approved electrical devices are prohibited on camp. If found children will be asked to place the device in the Camp Manager box which will be locked and secured at all times. Parents/Guardians are required to contact the Camp Manager if they wish to speak with their child during camp.
  • Knives, axes or cutting tools – all equipment will be provided by the RAW Adventure team
  • Other valuables

Super Camps cannot be held responsible nor can they compensate if items get damaged or go missing.

A Passion for…

Download the A Passion For... checklist

Wear and bring…

  • Comfortable clothing that you don’t mind getting dirty
  • An apron or shirt for creative activities if you do not wish for clothes to get dirty
  • For A Passion for… Food courses an apron will be supplied
  • For A Passion for…Performance courses props will be supplied although children may wish to bring additional items that are relevant to the themes
  • For sunny weather:
    • a sun hat and suitable clothes for warm weather (the children will be encouraged to go outdoors during breaks)
    • sun cream: please ensure this is applied in the morning before arrival on camp – we will then advise/assist your child in reapplying during the day (unless you advise us otherwise)
    • For cooler weather: warm comfortable clothes including a jacket/coat and jumper

Food and Drink

  • A healthy and balanced packed lunch
  • Additional snacks for break times/extended hours
  • Refillable drinks bottle (all children will be advised to keep this filled throughout the day)
  • Please provide ice packs during hot weather as we are unable to provide refrigeration facilities
  • Super Camps does not have a ban on nuts or any everyday food or drinks. However, the company may ask parents not to include nuts (or other foods) in packed lunches if there are children on camp with allergies.

Do not bring…

  • Money
  • Mobile phones or any other electronic equipment
    All non-approved electrical devices are prohibited on camp. If found children will be asked to place the device in the Camp Manager box which will be locked and secured at all times. Parents/Guardians are required to contact the Camp Manager if they wish to speak with their child during camp.
  • Other valuables

Super Camps cannot be held responsible nor can they compensate if items get damaged or go missing.

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