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FAQs

We understand that choosing school-holiday childcare can be confusing, so we have provided answers to some of the most common questions parents have when booking with SuperCamps. If the answer to your question is not provided below, please contact our Customer Service Team via Live Chat or on 01235467300, as they are happy to help.

For a child to be eligible to attend SuperCamps, they must be at least 4 years old by 1st September of the current academic year and therefore in Reception at school. 4 year old children who are in Nursery/Rising Reception are not eligible to attend.

Our standard day is 9am - 5pm (activities run from 9.20am - 4.30pm). At an additional cost, extended care is available from 8-9am and 5-6pm*.

*Some venues have different extended care hours. Please see individual venue page for details.

Prices vary between Multi-Activity camps, Specialist Courses, SuperClubs and other areas of SuperCamps provision. We also offer discounts at selected times of year. Please refer to venue pages for up-to-date prices.

We run camps throughout the school holidays (Half Term, Easter, Summer and Christmas), although these vary for each camp. We also offer term-time wraparound care at a handful of venues through our SuperClubs. Please check individual venue pages to see specific dates.

Every child is unique and we recognise that some children prefer art and other creative activities. In order to ensure that all children are active throughout the day, we incorporate a variety of active and fun games that emphasize play and imagination. As such, many children forget that they're doing sport and enjoy these sessions. 

Each season we have different Themes of the Week so children can always enjoy new activities on camp. In addition to arts & crafts, sports and games, there are also roaming activities which will visit camp on selected days during our Summer season.  

At SuperCamps, we understand that children can feel nervous or shy, especially if it is their first time coming to camp. It is important that each child enjoys their day and makes friends, so we provide staff with training to ensure that they welcome children and support their integration into the group. Ofsted reported that SuperCamps staff make a huge effort to get to know individual children “and in turn, the children clearly feel welcome, settled, and happy to engage”.

The camp experience is all about making new friends, getting to know other children and trying out new experiences all with the support of our superb SuperCamps staff. If you have a grouping request, we ask that you email our Customer Service team at least 10 working days before the first day of your child's camp at info@supercamps.co.uk. We will endeavour to meet these requests as best as possible, however due to the high volume of bookings at some of our venues this may not always be possible even if your request is submitted within the given timeframe. Please ensure you provide us with your child’s name and the camp they will be attending.

As we group children together by age, children of the same age are likely to be in the same group. Although there is no guarantee that friends - or siblings - can always be placed together, especially if they differ greatly in age. Please be aware that we put the children in groups based on dates of birth, not school years. 4 and 5 year olds cannot be moved up an age group due to being on the Ofsted Early Years Register.

During the day children have two 20 minute breaks and a 30 minute lunch break, during this time children are encouraged to sit down and recharge. In addition if children feel tired during an activity, staff can incorporate additional breaks and/or quieter side line activities. Younger children have two sessions a day (Golden Time & Time for me) where they can enjoy a quieter time in their base room with their Instructor.

If for any reason your child is unable to attend camp, please contact either your camp manager or Head Office to report the absence. To ensure infection or illness is not brought on to camp, we ask that children please stay at home for the full duration of their illness, and for 48 hours after their last symptom occurs.

We offer the option of adding Illness Protecting to your booking, meaning you can claim back any missed days due to illness as a credit on your account. To make a claim, please fill out our IPS Form.

SuperCamps operates a zero-tolerance policy on discrimination, bullying and persistent poor behavior of any kind, irrespective of any special needs. If you would like to raise a concern, please speak to your camp manager or contact customer services on 01235 467300. 

SuperCamps places the safeguarding and safety of all children as their number one priority. All SuperCamps venues are OFSTED registered and therefore compliant with all welfare, learning and development requirements, meaning you can have peace of mind in the knowledge that our staff are fully qualified, trained and vetted to look after your child.

After 6pm, late pick-up fees are charged at £20 for every 15 minutes to cover the additional staffing cost.  If you think you might be late to collect your child, please let your camp manager or Head Office know as soon as possible.

Food is not provided on camp, so we ask that you please send your child to camp with a packed lunch, as welll as two additional snacks. We encourage parents to prepared a well-balanced lunch packed with the nutrients needed to keep your child happy, healthy and energised for an active day on camp. 

For further guidance on what to pack, visit out blog for some super lunch box ideas.

Parents are not permitted to stay on camp during the day due to stringent safeguarding policies; all adults on camp must undergo background checks and an enhanced DBS.

We want parents to be able to be a part of their child’s on-camp experience however, so a timetable of the day’s activities is available to view at registration and your camp manager is contactable throughout the day. There’s also the possibility that our SuperCamps photographer will visit your camp. To ensure you don’t miss out on photos from the day, please complete a consent form at registration. 

Our Roaming Activities travel around our camps during the school summer holiday period (26th July – 27th August) visiting different venues each day, allowing as many children as possible to have a surprise experience! Please note our Roaming Activities are a free additional extra to our Multi-Activity Camps schedules, they are not timetabled to be part of our specialist courses.

Due to the nature of these activities they are all subject to availability and we are unable to outline the expected dates for these activities at each venue. In addition, differing facilities and access across our venues, means we are unable to offer all of our roaming activities at some of our venues.

For Health & Safety reasons, some of our roaming activities are age restricted. Children aged 4-12 will be able to take part in our Giant Inflatable Obstacle courses and Kit Camp. SuperCamps TV will be available to children aged 6-12. Laser Tag, Archery Tag and Zorb Bump and Bounce are for children aged 8-12.

Please be aware, that if there are high winds or poor weather conditions the Giant Inflatable Obstacle Courses are subject to cancellation.

For a child to be eligible to attend SuperCamps, they must be at least 4 years old by 1st September of the current academic year and therefore in Reception at school. 4 year old children who are in Nursery/Rising Reception are not eligible to attend.