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Terms & Conditions

BOOKING All telephone and postal bookings will be confirmed in writing or by email. Internet bookings will be confirmed by email. Part or full payment is regarded as acceptance of the booking conditions. Deposits are non-refundable. Super Camps accepts payment by cheque, credit or debit card, and Childcare Vouchers from participating schemes. No booking will be fully confirmed until payment is received.

CHANGES AND CANCELLATIONS There is a charge for cancellations and some changes – please see FAQs.

In exceptional circumstances Super Camps may have to cancel particular dates. In this event, we will try to give those booked onto the programme at least 14 days notice and will offer a suitable alternative if one is available, or refund all monies paid for the dates cancelled if preferred.

INSURANCE All children in our care are covered by our Public Liability Insurance.

LOYALTY REWARD SCHEME TERMS & CONDITIONS

  • The minimum number of points to be accrued before being redeemed on each occasion is 7500.
  • The qualifying spend is on days booked for Super Camps, Raw Adventure Camps and any future camp programmes - merchandise and HPS do not earn loyalty points.
  • Loyalty Points cannot be exchanged for a cash alternative.
  • The Loyalty Reward Scheme replaces the previous Recommend a Friend scheme. Any kitty already accrued will be converted into the equivalent number of points.
  • Points awarded for a Friend Recommendation will be awarded for the friend's first booking only.
  • A Friend Recommendation cannot be rewarded in retrospect i.e. after the friend's first booking has been made.
  • Loyalty Points must be redeemed within 24 months of the date on which they are accrued.

    FIRST AID In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary, unless advised to the contrary. Essential medication must be handed in to each child's Site Manager for safe-keeping. In accordance with Ofsted recommendations, we suggest that all parents of children carrying Epipens arrange for a qualified medical practitioner to demonstrate use of the Epipen to our on-site first aider, Site Manager and Group Leader on their first day at camp. If this is not possible then we will accept a demonstration given by a parent/guardian instead.

    AVAILABLE DATES AND ACTIVITIES All the information in our literature was correct at time of print. Changes may occur and Super Camps will try to inform parents as quickly as possible. Not every activity pictured in our literature is available at every site. Please check site-specific details for facilities available at each camp. Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control.

    PHOTOGRAPHY Please be aware that we and our approved 3rd parties occasionally take photographs of children on camp for our promotional material. Children may also like to take photographs of each other to remember their time at camp. Please advise Head Office when you book if you have any objections.

    EQUAL OPPORTUNITIES AND CHILD PROTECTION Super Camps is an equal opportunities employer and also welcomes all children regardless of their gender, ability, race or religion. Each child attending camp is of equal value and is entitled to equal access of opportunity. We operate a zero tolerance policy to discrimination or bullying of any kind. Super Camps has legal obligations in relation to Child Protection. As a caring organisation, any suggestion of child abuse or neglect will be reported to our regulator, Ofsted and/or another official agency.

    SPECIAL NEEDS It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at our Multi-Activity Day Camps, Raw Adventure Camps or other camp programmes. We request that parents of children with special needs contact Head Office to discuss how Super Camps can best accommodate their child, and consider whether any special arrangements need to be made.

    CHILD EXCLUSION On rare occasions, a child proves incompatible with the general well-being of camp e.g. bullying, disruptive or aggressive behaviour. We reserve the right to exclude such children. No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parent's responsibility.

    DATA PROTECTION We will use your details to mail and/or email you with future information about our services. You may opt out of our mailing list when booking, or afterwards at any stage. We do occasionally make names available to relevant companies whose products we think may interest you. If you do not wish to receive such offers, you may also opt out of this at any stage. Super Camps is registered under the Data Protection Act.

    PARENT FEEDBACK We aim to provide the best possible care for all children, at all times. Please tell other parents if you are happy with your experience! If you have concerns or suggestions, please tell us. We value your feedback and use it to develop and improve our services. Copies of Parent Feedback are held at each site for viewing. Concerns should be raised initially with your child's Group Leader or the Site Manager for more serious issues. The relevant Regional Manager at Head Office will be advised, and will attempt to resolve the issue to your satisfaction. Failing that you can contact Ofsted, our regulator, quoting the relevant site's registration number (as displayed on camp).

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