FAQs
What age does my child need to be?When do the camps run?
What time can I drop my children off in the morning?
What time can I pick my children up in the afternoon?
What happens at drop off/collection?
How will my child be grouped?
Will my child need to bring a packed lunch?
What type of clothes does my child need to bring?
Will my child need swimming kit?
What about sun cream?
What should my child NOT bring?
What if my child loses something?
How many staff will supervise the children?
What experience do Super Camps staff have?
Do you have qualified first aiders on camp?
What is the timetable?
Will my child choose the activities?
Will my child have the chance to try out the mobile Climbing Wall?
What happens if there is bad weather?
My child has special needs – can they come to camp?
English is not my child’s first language – is that okay?
What if my child is ill and unable to come to camp?
What is the Holiday Protection Scheme?
What will happen if my child falls ill on camp?
When does the Early Booking Rate end?
Can I pay a deposit?
Can I change my booking?
Can I cancel my booking?
I have applied for a job at Super Camps – when will I hear back? What age does my child need to be?
Super Camps accepts children aged 4 – 14 inclusive. When do the camps run?
Children can be dropped off any time between 8am and 9.20am. What time can I pick my children up in the afternoon?
Children can be collected between 4.30pm and 6pm. What happens at drop off/collection?
Please click here for details of the different age groups. Occasionally we need to combine age groups to meet ratio requirements and ensure the best experience for the children on camp. This only tends to occur during quieter weeks. If your child would like to be grouped with a friend we are happy to try and accommodate this. Please advise us at the time of booking - we are not always able to accommodate grouping requests on the day, as the groups have already been arranged by then. Will my child need to bring a packed lunch?
Please provide swimming kit every day for sites which offer swimming and/or Aqua Slide (in case of timetable changes, to avoid disappointment). . What about sun cream?
We ask you to ensure that children have had their first application of sun cream in the morning, and then send them with sun cream – we will then remind and assist them in reapplying it during the day unless you advise us otherwise. What should my child NOT bring?
Money (we do not operate a tuck shop), mobile phones (if it is essential for your child to have a mobile phone we require this to be handed in to the Group Leader), any other valuables or precious possessions – we cannot be held responsible if items go missing, nor compensate for them, and we hate to see children disappointed. What if my child loses something?
We cannot guarantee the return of lost property, but we ask that all clothing and kit is clearly named with the child’s name to help us to return on request any lost items How many staff will supervise the children?
For the Starter Crews, the normal group size is up to 12. For the Action and Elite Crews the normal group size is up to 16. Sessions will have 1 or 2 members of staff, depending on the activity. Across the camp we aim for an overall staff ratio of 1:10. What experience do Super Camps staff have?
At Super Camps we know that the key to running a successful camp is to employ great staff! We select our staff from a wide range of backgrounds to ensure a great balance of skills, experience and qualifications on camp. A majority of the staff we select will be qualified in – or studying towards a career in – education, childcare or leisure. Additionally the Site Manager, who take overall charge of the site and who will be your main point of contact, is usually a qualified teacher or has significant camp experience. All our staff are fully trained through our thorough in-house training scheme and are reference checked and CRB checked. Do you have qualified first aiders on camp?
We employ suitably qualified first aiders at all of our sites What is the timetable?
Our 24ft mobile Climbing Wall is incredibly popular and with 62 sites running during the coming seasons our aim is to cover as many sites as possible to allow lots of children the opportunity to experience it! Please go to Camps, Dates & Prices and select your chosen site to see if the Climbing Wall will be visiting for your chosen dates. Please note that the Climbing Wall is for children aged 6 and over and that, as with all our activities, the timetable is subject to change in the event of weather or other circumstances beyond our control. What happens if there is bad weather?
Super Camps has access to a variety of indoor and outdoor space at each site. We always try to make the most of the good weather by using the outdoor areas, however when this is not possible, we will make greater use of the indoor space. My child has special needs – can they come to camp?
It is our policy not to exclude any child due to special needs, wherever possible. The needs of each child vary, so decisions are made on a case-by-case basis, depending on the level of support each individual child requires to enable them to fully participate in and enjoy activities at Super Camps. We request that parents of children with special needs contact Head Office to discuss how Super Camps can best accommodate their child, and consider whether any special arrangements need to be made. English is not my child’s first language – is that okay?
We welcome children for whom English is not their first language. We do ask that your child is able to communicate in basic English to be able to attend Super Camps. This is in their best interests to ensure their enjoyment and safety. For example, your child will need to be able understand the instructors, let a member of staff know if something is wrong, understand emergency procedures, and be able to interact with other children on camp. We would be happy to discuss this with you by phone if you are unsure. What if my child is ill and unable to come to camp?
If you opted to pay for the Holiday Protection Scheme at the time of booking, you will receive a full refund minus the Holiday Protection Scheme premium, when a doctor’s note is provided. If you have not paid for the Holiday Protection Scheme (please see full details of the scheme below), we regret that there are no refunds available. What is the Holiday Protection Scheme?
For your peace of mind, our optional Holiday Protection Scheme (an additional £1.50 per day) will protect your booking if your child is ill or injured.
If your child is ill on the morning of camp, we regret that we are not able to take them on camp that day. If they fall ill during the course of the day, we will contact you and ask you to come and collect them, and we will make them as comfortable as possible in the meantime. In an emergency, medical advice or emergency treatment will also be sought unless you advise us that you do not want this to happen. When does the Early Booking Rate end?
For Summer 2010, the Early Booking Rate for existing camps ends on Wednesday 3rd March 2010. For sites that are operating for the first time in 2010, the Extended Early Booking Rate is available until Friday 4th June so book early for big savings! Can I pay a deposit?
Full payment for February Half Term 2010 is due on the 29th January. The deadline for Easter 2010 is 12th March and 18th June for Summer 2010. Bookings made after these dates need to be paid in full please due to the proximity of camp. If you have an outstanding balance, balance payments can be made by cheque (please write “Balance payment” and your booking reference number on the back of the cheque) or by credit/debit card over the phone – please note that there is a 2.5% transaction fee for credit cards. We do not issue reminders, so we ask you to remember the balance deadline if you have paid a deposit. Can I change my booking?
Super Camps regularly receives a high volume of applications and we will make our decision on your applications as quickly as we can. You will hear from us by email and possible by phone initially. Please also visit the Work For Us section for updates on processing timelines.
